Access your Berichtenbox via MijnOverheid
MijnOverheid serves people aged 14 and older who have a burgerservicenummer (BSN, citizen service number) and use Dutch government services. You log in at MijnOverheid using your DigiD or an approved European login. When you visit for the first time, provide your email address and your preferences. Under Instellingen (Settings), select digital senders and turn on alerts for new post and reminders about unopened post.
The portal is operated by Logius (the government’s digital services organisation).
Understand the role of each service
MijnOverheid displays your government information and lets you reach the Berichtenbox. The letter remains in the Berichtenbox, while an alert notifies you to look at it.
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| Service or channel | What it does | What to check elsewhere |
|---|---|---|
| MijnOverheid | Shows registered data, case information and your Berichtenbox | Contact the organisation that supplied the data to correct it. Ask the sender about its decision. |
| Berichtenbox | Receives digital post from participating organisations | Use the response channel in the letter. You cannot send or reply through the Berichtenbox. |
| DigiD | Identifies you when you log in | Manage DigiD security in Mijn DigiD. DigiD and MijnOverheid have separate email-address settings. Update your MijnOverheid email address in Instellingen. Manage MijnOverheid alerts there too. |
| Email or app alert | Tells you that post or a case update may be waiting | Read the letter itself. Check the Berichtenbox even if no email or app alert arrives. Email alerts have no legal status and may fail or arrive late. |
| Paper letterbox | Receives post from other senders and letters still sent on paper | Check paper post too. It may contain letters that are absent from the Berichtenbox. |
Select digital post separately for every organisation
Digital post is chosen for each organisation that takes part. Every sender determines which kinds of letters it sends digitally, on paper, or through both methods. Continue checking both channels unless that sender clearly states otherwise.
Once you have registered with a municipality, continue to check paper post as well. If MijnOverheid is new to you, activate your account when you first log in. For other tasks after arriving, use the First 90 days in the Netherlands: arrival checklist.
Activate MijnOverheid
If you need DigiD or are unable to use it, first follow the DigiD setup and recovery guide. After you have an approved login method, you can activate MijnOverheid.
Carry out these steps on the website:
- Go to MijnOverheid using a saved bookmark, or enter mijn.overheid.nl.
- Before you enter your details, verify the address; the DigiD login then continues on digid.nl.
- Choose Inloggen met DigiD, or use the European login option.
- Finish activation using an email address you actually read and the preferences displayed.
- Open Instellingen.
- Turn on Melding als er nieuwe post is (alert for new post).
- Turn on Herinnering als u post niet hebt geopend (reminder for unopened post).
- Go to Organisaties Berichtenbox.
- Before saving, review every sender you selected and what your choice means for paper post.
The optional Berichtenbox app displays messages and can send alerts to your phone. Before you use it, activate MijnOverheid and the DigiD app. You can download the app from the Apple App Store or Google Play. To change organisation preferences or read messages for someone who has authorised you, use the website.
Configure alerts and check your mail
Because email alerts may fail, set a regular reminder to open the Berichtenbox yourself. Review these four settings and habits:
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| Check | Action | Reason |
|---|---|---|
| Email address | Use an address you read. If possible, use one you do not share. | Shared alerts may leave you unsure whose account has new post. |
| Alert settings | Enable new-post alerts and unopened-post reminders. | The first tells you post arrived. The second reminds you to open it. |
| Email delivery | Add [email protected] to safe senders. Check spam and mailbox capacity. | A full mailbox or spam filter can hide an alert. |
| Regular checks | Set a calendar reminder to check MijnOverheid. Keep app alerts on if you use it. | A missing email does not prove there is no post. |
Access the official site directly yourself
Emails from MijnOverheid do not contain links. DigiD emails, text messages, and letters do not contain links or QR codes. To log in, use your bookmark or type the address. A familiar logo or sender address can be imitated.
Decide between digital and paper post
Your choice applies per sender, not to the entire government. The following situations explain which channels to check:
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| Situation | What happens | Your action |
|---|---|---|
| The organisation is not connected | It cannot use your citizen Berichtenbox. | Check paper post or the organisation’s own portal. |
| A connected organisation is selected | You allow it to send digital post. Selected letter types may stop arriving on paper. | Read the sender’s explanation before choosing. |
| A connected organisation is not selected | You normally keep its available paper route. | Review your choices when new organisations appear. |
| The sender uses both channels | Copies may arrive digitally and on paper during a transition. | Keep both copies with the same case. Use the stated deadline; a second copy does not mean you should wait. |
In December 2025, Belastingdienst (Tax Administration) introduced a choice between paper and digital. According to its guidance, paper continues if you take no action. The digital rollout begins with income-tax letters; some other post may still come on paper. You can change your choice at a later time. Other senders decide their own channels.
Read a letter and reply
A letter may include a decision or a request that has a deadline. Follow these steps to turn it into a task:
- Open unread messages, beginning with the oldest one. A deadline may already be counting down.
- Write down the sender, the letter date, the deadline, the action requested, and the reference number.
- If they are important for tax, benefits, residence, or a challenge to a decision, save the message and attachments outside the inbox. Messages remain in the Berichtenbox until you delete them.
- Reply using the channel stated in the letter. Replying through the Berichtenbox is not possible.
For questions about the decision, amount, or deadline, ask the sender. For technical access questions, ask MijnOverheid.
For instance, a letter asks you to send a document by 20 October 2026. Note that date and the reference number, save the letter, and send the document through the channel it states. Use the deadline in your own letter; this example does not create a deadline for any other letter.
For inburgering (civic integration), DUO (Dienst Uitvoering Onderwijs, the Dutch education service) also places its letters in Mijn Inburgering (civic integration portal). Use the Mijn Inburgering guide to check letters, exam bookings, and results there.
Warning
Use the deadline stated in the decision
The usual period for bezwaar (formal objection) is six weeks after formal announcement. Certain decisions have shorter periods. Follow your decision: it says whether you can make bezwaar or beroep (appeal), where to send it, and by when. A failed email alert does not guarantee extra time. If the date may already have passed, contact the sender that same day. If the consequences are serious, get legal help.
Log in safely and handle fake messages
Open your post or protect your account through the official website. These checks can help you recognise a fake login request:
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| When | Safe action | Warning sign |
|---|---|---|
| Opening post | Start at mijn.overheid.nl. Check that DigiD login uses digid.nl. | A message asks you to log in through a link or QR code, or shows an address with extra words or characters. |
| Using DigiD | Use the DigiD app or sms-controle (text-message verification). Enable two-step login in Mijn DigiD. | Someone asks for your username, password, PIN (app access code) or text-message code. |
| Getting help | Use DigiD Machtigen (authorisation) so the helper uses their own DigiD. | A helper, adviser or official asks to use your login details. |
| Receiving an urgent message | Open the official site yourself to check the claim. | The message threatens account closure or demands payment immediately, especially through a payment link. |
If you entered DigiD details on a fake site, type digid.nl and change your password immediately in Mijn DigiD. If you are unable to log in, call the DigiD helpdesk. Look at Gebruiksgeschiedenis (Usage history) for logins you do not recognise. Contact the helpdesk and any organisation shown in suspicious activity. If you entered bank details, contact your bank.
Send a saved fake MijnOverheid email as an attachment to [email protected]. Send a fake DigiD email, or a photo of the text message or letter, to [email protected].
Authorise someone to help you
With DigiD Machtigen, a helper can use their own DigiD for a specified task and period. To read your Berichtenbox, the helper must agree and have their own MijnOverheid account. You choose which organisations they may access.
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| Need | Route | Access limit |
|---|---|---|
| Help with selected government matters | Arrange permission through DigiD Machtigen. | The permission covers specified services or organisations and has an end date. |
| Access to authorised messages | The helper opens their own MijnOverheid account, then the Berichtenbox, then Gemachtigd voor (authorised for), and selects your name. | They can read, move or delete messages from authorised organisations. They can forward them only to their own linked email address. They cannot see your other personal data. |
| Permission needs to stop | Review and revoke it in Mijn machtigingen (My authorisations) on DigiD Machtigen. | Use the website for another person’s messages. The Berichtenbox app does not show them. |
Correct personal data at the source
MijnOverheid shows data from other registers and cannot change it. Contact the organisation responsible for the incorrect data:
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| Data | Responsible organisation | First action |
|---|---|---|
| Name, birth, family or address data in the Basisregistratie Personen (BRP, Personal Records Database) | Your gemeente (municipality) if you are registered as a resident; the Registratie Niet-Ingezetenen (RNI, non-residents register) correction route if you are registered as a non-resident | If you are registered as a resident, contact your registered gemeente. If you are registered in the RNI, follow the RNI correction guidance for your type of data, including during a short stay in the Netherlands. |
| Vehicle details | RDW (Dutch vehicle authority) | Use the contact details shown with your data. |
| Waardering Onroerende Zaken (WOZ, assessed property value) | Your gemeente or its regional tax body | Use the contact or objection route on the assessment. |
| Land or ownership details | Kadaster (Land Registry) | Contact Kadaster using the source link in MijnOverheid. |
First report the error to the responsible organisation. If you cannot identify it, or if it cannot solve the problem, contact Meldpunt Fouten in Overheidsregistraties (MFO, Reporting Point for Errors in Government Registers). While the correction is pending, keep confirmations and copies.
Fix common access and alert problems
If an alert is missing or your login is blocked, letters may be waiting in your account. Use the route that matches your problem:
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| Problem | Action now | While you resolve it |
|---|---|---|
| DigiD is missing, expired or locked | Use the DigiD setup and recovery guide or call its helpdesk. If DigiD works but MijnOverheid does not, contact the MijnOverheid helpdesk. | Use the DigiD recovery guide or helpdesk to restore access. |
| No notification email | Check your email address, both alert settings, spam, mailbox capacity and safe senders. Open the Berichtenbox directly. | Read current post as soon as you can log in. |
| Alert but no new message | Check whether someone else uses your email address. Check for a case update. Check whether you already opened the message. Check whether an authorised helper moved it. | Check the relevant account rather than waiting for a second alert. |
| You are abroad | MijnOverheid works worldwide. Keep DigiD access working and check your post manually. Alerts may fail or arrive late. | Keep checking online rather than waiting for paper forwarded from an old Dutch address. |
| Your phone was stolen | Deactivate the DigiD app on the lost device through Mijn DigiD. Call the helpdesk if you cannot log in. | If you also suspect misuse, follow the password and Gebruiksgeschiedenis steps below. |
| DigiD may have been misused | Change your password now and inspect Gebruiksgeschiedenis. Contact the DigiD helpdesk and organisations shown in suspicious activity. | Protect the account when you suspect misuse; you can act before you have proof. |
Track your letters
Read your current messages and add every deadline to your calendar. Set a recurring reminder to check the Berichtenbox and paper post. When your situation changes, check again your email address, both alert settings, and selected organisations.
For help with a letter or your civic integration account, use these guides:
- Free and subsidised legal help — get help with a decision or a missed deadline.
- Mijn Inburgering guide — check DUO letters, exam bookings, and results.
Official Sources
- MijnOverheid: What is MijnOverheid? - eligibility, first-login activation, email and preference setup, approved login methods and Logius as the portal operator
- MijnOverheid: Frequently asked questions - Berichtenbox delivery choices, alerts, paper post, authorisation, personal-data corrections, access abroad and phishing guidance
- MijnOverheid: What is the Berichtenbox? - the secure inbox for digital government post and its email notifications
- MijnOverheid: Organisations connected to the Berichtenbox - the current searchable list of participating senders and the December 2025 Tax Administration preference notice
- Belastingdienst: How digital post works - paper or digital choice, staged rollout, changing the choice and ways to avoid missed post
- DigiD: Secure login tips - two-step login, correct web addresses and the rule never to share login details or an app PIN
- DigiD: Recognise a fake message - DigiD messages never contain a link or QR code and staff never ask for login details
- DigiD: Fraud or abuse - changing a compromised password, checking usage history and responding to a stolen phone or identity fraud
- DigiD: Authorisation - giving limited permission while the helper uses their own DigiD instead of your credentials
- RvIG (Rijksdienst voor Identiteitsgegevens, the National Office for Identity Data): Reporting Point for Errors in Government Registers - contacting the data-owning organisation first and escalating unresolved or unclear registration errors
- Rijksoverheid (Dutch government): Objecting to a government decision - the usual six-week objection period, the responsible organisation and the instructions at the bottom of a decision
- DUO: Log in to Mijn Inburgering - the separate civic integration portal for DUO letters, exam bookings and results
- NederlandWereldwijd (NetherlandsWorldwide): Change data in the Registratie Niet-Ingezetenen - data-specific correction routes for people registered as non-residents
- Overheid.nl (government information portal): Algemene wet bestuursrecht (General Administrative Law Act), original publication - original legal text of Articles 6:7 and 6:8 on the six-week objection period; current practical guidance is in the Rijksoverheid source above
- MijnOverheid: Open the portal - official starting point for logging in and opening government post
- Logius: Who does what for MijnOverheid? - Logius runs and maintains MijnOverheid; participating organisations manage their own connection
- DigiD: Tips veilig inloggen (secure login tips) - Dutch labels Mijn DigiD and sms-controle, two-step login and keeping login details private
- IND (Immigratie en Naturalisatiedienst, Immigration and Naturalisation Service): Object or appeal - an objection to part of an approved application is possible only after collecting the residence document at an IND desk and must be sent within four weeks after receiving it. Other objection dates are stated in the decision
- NederlandWereldwijd: Registratie Niet-Ingezetenen - non-resident registration also covers people staying in the Netherlands for less than four months
- NederlandWereldwijd: Basisregistratie Personen - municipalities manage resident records; the RNI holds non-resident records, including short stays in the Netherlands
- DigiD: Fraude of misbruik (fraud or abuse) - immediate protective action after suspected credential theft and the Gebruiksgeschiedenis interface label in Mijn DigiD
- DigiD: Machtigen (authorisation) - Mijn machtigingen is the official route for viewing authorisations, changing their end date and revoking permission
- DigiD: Privacy - DigiD’s own email-address setting and Gebruiksgeschiedenis in Mijn DigiD
- MijnOverheid: Privacyverklaring (privacy statement) - MijnOverheid’s own email-address setting, notification channels and the risk of app malfunction without updates