Mijn Inburgering login problems: a short troubleshooting path
Separate DigiD account issues from errors inside the DUO portal. Record the message and use the support route that matches the problem.
If DigiD does not work
Check the DigiD app, verification method and account recovery instructions. Use the official DigiD support route for password or activation issues.
If the portal shows an error
Record the exact error, time and task you were trying to complete. Contact DUO through its official support channel and ask whether the task has another submission route.
Protect your personal information
Do not send passwords or verification codes in a message. If using a public device, log out fully and close the browser after you finish.
Record the error without exposing credentials
Note the time, device, browser, and exact error text, then try the official recovery steps for the affected service. If DigiD works but the DUO portal does not, report the portal problem through DUO support. Use a trusted device and never send a password, SMS code, or app approval to anyone. After access returns, confirm whether the original action was completed; do not submit a second booking unless the portal shows it is needed.
Official information
Sources checked on 12 October 2026. Check the official page before booking or applying.